Free delivery

Faq

What are the shipping times for your products?

We take 1-2 days to process your order and then 1-3 weeks to deliver it to you.

 

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

 

Where do we ship your product from?

Our buffer depot is in FRANCE. Our international warehouses are located in the United States and China.

 

Do you provide product tracking / tracking information?

Yes, wait 3 days after your order and ask us by email at:

custom@jollyspainrelief.com

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address:

custom@jollyspainrelief.com  and we will send you a similar replacement item as soon as possible.

 

I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address:

custom@jollyspainrelief.com 

 

Do you have a refund policy?

We do our best to resolve any issues that our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy

https://jollyspainrelief.com/fr/policies/refund-policy 

 

our guarantees

FREE DELIVERY

FREE DELIVERY

Tracked delivery is free

30 DAYS

30 DAYS

Money back guarantee

99% SATISFIED

99% SATISFIED

Our customers have rated us 4.8 / 5

SECURE PAYMENT

SECURE PAYMENT

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